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Sugar hill consulting

Privacy Policy

Sugar Hill Consulting (“Company,” “we,” “us,” or “our”) operates the website https://sugarhill.consulting/ (the “Website”). This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users (“you” or “your”) of our Website. We respect your privacy and are committed to protecting your personal information. The purpose of this Privacy Policy is to inform you of what information we collect, how it is used, and your rights regarding that information.

INFORMATION WE COLLECT

We may collect and process the following categories of personal information:
  • Identifiers: Includes your name, email address, phone number, IP address, and other online identifiers.
  • Purpose: To provide our services, communicate with you, and improve our marketing efforts.
  • Disclosure: May be shared with third-party service providers for marketing and analytics purposes.
  • Internet or Other Electronic Network Activity Information: Includes browsing history, search history, and interactions with the Website.
  • Purpose: To provide our services, communicate with you, and improve our marketing efforts.
  • Disclosure: May be shared with third-party service providers for marketing and analytics purposes.

We do not collect sensitive personal information such as social security numbers, biometric data, or protected classifications (e.g., race, religion, sexual orientation).

HOW WE COLLECT INFORMATION

  • Directly from You: When you provide your contact details for inquiries, newsletters, or other services.
  • Automatically: Through cookies, log files, and tracking technologies when you interact with the Website.
  • From Third Parties: Such as analytics providers that help us understand Website usage.

HOW WE USE YOUR INFORMATION

We may use the collected information for purposes such as:
  • Operating and maintaining the Website.
  • Sending you promotional and informational communications.
  • Responding to inquiries and providing customer support.
  • Improving Website performance and user experience.
  • Complying with legal obligations and protecting against fraud.

THIRD-PARTY DISCLOSURE

We may share your information with third-party service providers that assist in:
  • Marketing and email communications (e.g., HubSpot, Mailchimp).
  • Website analytics (e.g., Google Analytics).
  • Scheduling and appointment booking (e.g., Calendly).

We do not sell your personal information. We may disclose data if required by law, to protect our rights, or as part of a business transfer.

YOUR RIGHTS & CHOICES

If you are a resident of certain regions (e.g., California, EU), you may have rights regarding your personal information:

  • Right to Access: Request details about the personal data we hold about you.
  • Right to Correction: Update or correct inaccurate information.
  • Right to Deletion: Request the deletion of your personal data, subject to legal limitations.
  • Right to Opt-Out: Decline marketing communications at any time.
  • To exercise these rights, contact us at tellusmore@sugarhill.consulting

DATA SECURITY

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is entirely secure.

CHILDREN’S PRIVACY

Our Website is not intended for children under 16. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us immediately.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be reflected with a “Last Updated” date. Continued use of the Website constitutes acceptance of any modifications.

FAQ’S

Frequently Ask Question

1. What IT services does Sugar Hill Consulting provide? 

We specialize in comprehensive IT solutions focused on Salesforce CRM, Cloud Communication and Collaboration, and Customer Experience with Contact Center as a Service.  To provide a single partner solution we provide network management, cybersecurity, cloud services, and data protection through curated partners. Our goal is to help businesses maintain secure, efficient, and scalable technology environments. 

We do not remove customer data from the customer’s environment.  We do not sell customer data to third parties.  We use specific customer data to provide services and billing.  We cleanse and secure your data by implementing advanced cybersecurity measures such as encryption, multi-factor authentication, regular security audits, and endpoint protection. Our team ensures your data is protected against cyber threats while maintaining full compliance with industry regulations. 

Yes! We assist businesses with cloud adoption, migration, and management. Whether you’re moving to a private, public, or hybrid cloud environment, we ensure a seamless transition while optimizing performance and security. 

While we have extensive experience in the education sector, our expertise extends to businesses in various industries requiring reliable IT infrastructure, cybersecurity, and data management solutions. 

We offer both on-site and remote IT support, allowing us to quickly diagnose and resolve technical issues. Our services range from routine maintenance to emergency troubleshooting, ensuring minimal downtime for your business. 

We take a proactive approach to IT infrastructure, providing continuous monitoring, performance optimization, and security updates. Our team ensures that your systems remain stable, scalable, and aligned with your business needs. 

Reach out to us via our website or contact our team directly. We’ll discuss your IT needs and develop a customized solution to enhance your technology and data security. 

How can we help you?

Transform your business with Sugar Hill Consulting—get started today!

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